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Insuretech Connect Asia 2024

Fiona  Hermans

Fiona Hermans

Group Vice President & Head of Customer Solutions, FWD Group

Fiona is a New Zealander who has lived in Hong Kong for the past 11 years. She has more than 25 years of experience in life insurance operations including underwriting and claims management across international and Asian markets. With a passion for continuous improvement to deliver value for customers and business alike, a career highlight at FWD includes transforming underwriting through the delivery of a group wide strategic framework to make it easier for FWD customers to purchase insurance with ease and simplicity.

Customer Led Solutions / Operational Efficiency / UW & Claim Management / Strategic Planning / Leadership