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Insuretech Connect Asia 2024

Francis Mook

Francis Mook

Head of Life & Health Operations Customer Care, Income
Francis leads the Life &amp Health Operations and Customer Care at Income. In his role, he is responsible for steering digital transformation projects aimed at modernising processes, improving operational efficiencies and up-skilling capabilities. He has a wealth of experience in operations including managing BPO and driving transformation projects, having previously worked for AIA and Prudential.