In her current role at Manulife Financial for Asia, Sonali is responsible for creating and consolidating experience frameworks across the Bancassurance business which contributes to over 40% of Manulife Asia’s business. This includes building next-in-class large insurers’ digital experience infrastructure across Asia by leveraging innovation principles, analytics and insight, and setting and driving key performance indicators. Sonali is also responsible for a Manulife joint fund, Technology and Innovation Fund.
Prior to joining Manulife, Sonali worked at Citibank Singapore for almost nine years. She launched and led a key initiative where her team embedded the ‘Client Excellence’ philosophy across Citibank Singapore. During her tenure, Citibank was ranked number one in the category in CSISG, an index compiled by the Singapore government to gauge client satisfaction scores across various industries.
Sonali has over 20 years of rich experience in digital transformation and viability, organizational operations, service excellence and technology evaluation. She has worked in leadership and senior management roles with large global organizations helping them in identifying and deploying appropriate digital solutions for improving client impacting metric.