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Insuretech Connect Asia 2023

Interview with Roopa Malhotra, Head of Customer & Digital, Asia Pacific, Zurich Insurance

Roopa Malhotra, Head of Customer & Digital (Asia Pacific) at Zurich Insurance, shared that insurers need to shift their business models to add more value to consumers. She noted that following the pandemic, more consumers have realised that insurance needs to be part of their financial planning and insurers are at the cusp of investing in digital initiatives.

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