Senior insurance leaders are no longer asking why AI — the focus has shifted to how to scale it effectively and responsibly across diverse functions, from boosting operational efficiency and accelerating revenue growth to enhancing customer experience. In this collaborative workshop, FPT and Sitecore, along with other distinguished speakers, will share real-world use cases and practical insights on scaling AI across key functions—empowering agencies with smarter lead generation, sales enablement, personalised support, and improved engagement throughout the insurer journey.

In this workshop, we’ll cover:

• Real-world AI Use Cases: Learn how insurers reduce costs, enhance operational efficiency, and improve customer satisfaction through AI-driven innovation across underwriting, claims, and customer engagement.
• Executive Insights: Hear from leaders on breaking down silos, unifying AI strategies, and addressing data, culture, and governance challenges.
• Driving Business Impact: Explore strategies to maximise AI’s value by improving efficiency, customer experience, and innovation across insurance operations.

You’ll leave with practical, boardroom-ready insights on how to:

• Turn AI innovation into measurable business value by boosting revenue, efficiency, and customer experience
• Move beyond pilots to scalable, production-ready AI deployments across key insurance functions
• Build an AI-driven operating model that enables smarter sales, personalized support, and stronger insurer engagement

After the workshop, for those interested in deeper discussions, you can arrange 1:1 sessions with FPT experts to explore your AI readiness and next steps in detail.