![Francis Mook](https://cdn.asp.events/CLIENT_CL_EA_DE3B6632_02E3_4F5C_06E2D09D198B097F/sites/ITCAsia2024/media/libraries/speakers/Franics-Mook.png/fit-in/500x500/filters:no_upscale())
Francis Mook
Head of Life & Health Operations Customer Care,
Income
Singapore
Francis leads the Life & Health Operations and Customer Care at Income. In his role, he is responsible for steering digital transformation projects aimed at modernising processes, improving operational efficiencies and up-skilling capabilities. He has a wealth of experience in operations including managing BPO and driving transformation projects, having previously worked for AIA and Prudential.