Kenneth Lai is the Chief General Insurance Officer of AXA Hong Kong and Macau. He oversees the General Insurance business and P&C operations and is responsible for driving growth through leading sales and distribution as well as digital transformation.
Kenneth joined AXA in 2020 and was appointed as Chief General Insurance Officer in 2021. With a strong commitment to innovation in General Insurance and P&C products and proposition, he strengthens and sustains AXA Hong Kong and Macau’s leading position in the market through strategic expansion of distribution channels and optimising business portfolio.
Prior to joining AXA Hong Kong and Macau, Kenneth was the Head of Operations Service for Life and General Insurance business in Zurich Insurance. He led a significant transformation of Hong Kong business by consolidating Life and General Insurance operations to achieve a more customer centric and better performing operation.
Kenneth has over 15 years of experience in the insurance sector. He held several key roles in Hong Kong and overseas at Zurich Insurance, including Asia Pacific Underwriting Quality and Governance Manager, Technical Underwriting Manager and Reinsurance Manager of Zurich Insurance in Singapore. His previous role as the Head of Distribution Service, General Insurance allowed him to develop and manage strategic partnership initiatives with a number of life insurers, business renewal as well as broker and agency management.
Kenneth obtained a Bachelor of Science degree with 1st class honour from The University of Hong Kong. He earned a MBA degree from Hong Kong University of Science and Technology and a Master degree of Insurance and Risk Management from Deakin University in Australia. He also holds an ANZIIF (Fellow) CIP qualification.