Qualified loss adjuster and Senior Associate CIP (ANZIIF) with deep expertise in jewellery and supply-chain management.

In 2010 Matthew founded IVAA, a business dedicated to helping insurers and their customers source replacement options for lost or stolen items.

Trusted by many of Australia’s and New Zealand’s leading insurers, the model’s success has earned four ANZIIF Service Provider of the Year awards, the Brisbane Lord Mayor’s Innovation Award, and multiple customer-service honours.

IVAA’s impact is measurable: higher replacement ratios, lower claims cost and fraud prevention tools with quantifiable benefits.

How does it work? A team of qualified and experienced category specialists providing independent advice, leaving insurers to focus on policy decisions and customers to regain what they’ve lost, fairly and transparently.