Videos

Harprem Doowa, CEO and Co-Founder of Eazy Digital, explores the growing debate over the role of AI and human agents in insurance distribution. AI agents can help insurers expand their reach, serve customers faster, scale policy issuance and potentially address protection gaps more efficiently. Human agents, however, continue to offer trust, local market understanding, personal judgement and accountability - particularly when customers are making complex financial decisions.

The discussion highlights the risks on both sides. Human-led distribution can be difficult and expensive to scale, while mistakes or biases within an AI model could affect customers at a much greater scale. Ultimately, the debate challenges insurers to determine where automation creates genuine value and where human involvement remains essential.