Videos

Chris Erickson, Managing Director, APAC at Duck Creek Technologies, and Ashish Jhajharia, Lead Analyst at ISG, discuss why insurers cannot fully unlock AI’s value by simply adding new tools to ageing core systems. They warn that retrofitting AI onto legacy infrastructure - or “hollowing out” the core through layers of middleware and peripheral solutions - can increase complexity, technical debt, security vulnerabilities and governance risks while limiting long-term returns.

Instead, they make the case for modern, cloud-delivered insurance platforms that support better data access, faster product development, operational efficiency and more transparent AI decision-making. The conversation also addresses how insurers can modernise progressively, migrating systems and business lines in phases to minimise disruption while delivering better outcomes for policyholders.