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Building Trust Through Human-Centred Digital Transformation (ITC Asia 2026)
Theresa Lin, Executive Vice President of Cathay Life Insurance, shares her perspective on how insurers can use digital transformation and AI to strengthen customer trust and deliver more meaningful experiences. She highlights the importance of connecting technology with real customer and employee needs, improving operational efficiency while ensuring innovation remains accessible, relevant and human-centred. These themes reflect her work leading Cathay Life’s long-term digital strategy and her participation in ITC Asia discussions on customer trust, experience and insurance innovation.