Videos

Sourabh Chitrachar, Chief Technology Officer at MS First Capital Insurance, shares his perspective on what meaningful technology transformation looks like for insurers. The discussion highlights that transformation is not simply about introducing more tools - it requires insurers to simplify processes and technology landscapes, align investments with business priorities, and focus on measurable outcomes.

He also emphasises the importance of people, ownership and close collaboration between technology and business teams. Ultimately, building a future-ready insurance organisation depends on combining purposeful modernisation with disciplined execution, enabling greater operational efficiency, resilience and sustainable growth. This framing aligns closely with Sourabh’s role leading applications, infrastructure, security, data and digital at MS First Capital, as well as his ITC Asia session on operational transformation and growth.