In this interview, Carmony Wong, SVP, Southeast Asia Markets & Chief Executive Officer, Hong Kong, RGA and Candy Au Yeung, Chief Customer Operations and Health Officer, Prudential Hong Kong discuss the creation and impact of MedScreen+, a groundbreaking solution in digital underwriting. They share what makes MedScreen+ truly transformative, how it aligns with Prudential Hong Kong’s customer-first digital strategy, and how the strong partnership between RGA and Prudential drove its success. The conversation also explores how this innovation helped overcome internal challenges and what’s next for MedScreen+ as it continues to shape the future of the insurance ecosystem.