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Build, Buy or Partner? Making Technology Investments That Matter (ITC Asia 2026)
Matthew Reilly, COO, Asia Pacific at Zurich Insurance, discusses how insurers can make smarter technology investment decisions in an environment shaped by rapid innovation, legacy-system complexity and growing pressure to deliver measurable business outcomes.
He highlights that the decision to build technology internally or work with external partners should begin with the problem the insurer is trying to solve—not the technology itself. Capabilities that provide meaningful competitive differentiation may warrant greater internal ownership, while partnerships can help insurers access specialist expertise, accelerate implementation and respond more quickly to changing customer expectations.
The conversation also reinforces that successful transformation depends on more than selecting the right platform. Strong governance, organisational readiness, integration and disciplined execution are essential to convert technology spending into better customer experiences, operational efficiency and long-term resilience. These themes align with Reilly’s ITC Asia 2026 session, “Building vs. Buying: Technology Investment Decisions That Matter,” and his broader public perspectives on customer-centric innovation and responsible technology adoption.