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Project PRISM: Turning Fragmented Data into Smarter Insurance Operations (ITC Asia 2026)
Gordon Ew, Head of Policy Servicing at AIA Shared Services, shares the thinking behind Project PRISM - an integrated data and AI platform designed to address fragmented datasets, manual analytics and slow reporting cycles.
Built using Microsoft Fabric, Azure OpenAI and Power Platform, PRISM consolidates enterprise data into a governed source of truth while automating tasks such as data classification, validation and reconciliation. The solution has reduced manual effort, improved turnaround times and enabled teams to focus on higher-value work. Gordon also highlights the importance of building transformation initiatives around scalability, governance and measurable improvements to service quality and customer outcomes.