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Reaching the Next Generation: Technology and the Future of Life Insurance (ITC Asia 2026)
Tomoo Yano, General Manager at Nippon Life Insurance Company, explores how technology can help life insurers remain relevant to younger generations without compromising the industry’s fundamental purpose of mutual protection. He cautions that excessive personalisation could make insurance cheaper for healthier customers while making coverage less accessible to others. Instead, technology should help insurers broaden access, modernise products and engage customers through less intrusive digital channels.