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Digital Buddy: Revolutionising Customer Experience with AI

(English） Digital Buddy: Revolutionising Customer Experience with AI Dai-ichi Life's "Digital Buddy" project leverages cutting-edge technologies such as generative AI and RAG (Retrieval-Augmented Gen …

Bring Your Own Cover (BYOC): The BYOD Revolution of Insurance

In this month’s ITC Asia Food for Thought, we explored a concept called “BYOC”. The way we work has changed—so why hasn’t employee insurance kept up? Just as the Bring Your Own Device (BYOD) movement …

Expanding Beyond Insurance: Dai-ichi Life’s Strategic Vision for a Holistic Well-Being Ecosystem

What was the strategic rationale behind Dai-ichi Life's acquisition of Benefit One, and how does it align with your vision of expanding into healthcare and employee benefit platforms? / 第一生命がベネフィット・ワン …

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From Complexity to Clarity: How Technology Transformation Unlocks Growth (ITC Asia 2026)

Sourabh Chitrachar, Chief Technology Officer at MS First Capital Insurance, shares his perspective on what meaningful technology transformation looks like for insurers. The discussion highlights that …

From AI Hype to Measurable Impact: Transforming Insurance at Scale (ITC Asia 2026)

Rajnish Pal, SVP and Head of Transformation at MSIG, discusses how insurers can move beyond AI experimentation and connect transformation initiatives to tangible business outcomes. He highlights the i …

Rethinking Financial Advice: AI, Trust and the Future of Distribution (ITC Asia 2026)

Rachel Lim, Managing Principal for Wealth, Insurance & Asset Management at Capco, explores how the financial advisory and insurance distribution landscape is changing. Rising customer expectations, AI …

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