Articles

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Digital Buddy: Revolutionising Customer Experience with AI 
(English) Digital Buddy: Revolutionising Customer Experience with AI  Dai-ichi Life's "Digital Buddy" project leverages cutting-edge technologies such as generative AI and RAG (Retrieval-Augmented Gen …
Bring Your Own Cover (BYOC): The BYOD Revolution of Insurance

Bring Your Own Cover (BYOC): The BYOD Revolution of Insurance

04 Feb 2025 Varun Mittal, Founder, Fintech Nation and Head of Innovation & Ecosystem, Singlife
In this month’s ITC Asia Food for Thought, we explored a concept called “BYOC”. The way we work has changed—so why hasn’t employee insurance kept up? Just as the Bring Your Own Device (BYOD) movement …
Expanding Beyond Insurance: Dai-ichi Life’s Strategic Vision for a Holistic Well-Being Ecosystem

Expanding Beyond Insurance: Dai-ichi Life’s Strategic Vision for a Holistic Well-Being Ecosystem

Akifumi Kai – Executive Officer and Group Head of the New Fields of Business, Dai-ichi Life Holdings
What was the strategic rationale behind Dai-ichi Life's acquisition of Benefit One, and how does it align with your vision of expanding into healthcare and employee benefit platforms? / 第一生命がベネフィット・ワン …
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Videos

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Rethinking Financial Advice: AI, Trust and the Future of Distribution (ITC Asia 2026)
Rachel Lim, Managing Principal for Wealth, Insurance & Asset Management at Capco, explores how the financial advisory and insurance distribution landscape is changing. Rising customer expectations, AI …
From Data to Decisions: Building AI-Ready Insurance Organisations (ITC Asia 2026)
Nirupam Das, Head of Data - APAC at Liberty Mutual Insurance, explores what insurers need to turn AI ambition into practical business value. The discussion highlights the importance of starting with c …
Build, Buy or Partner? Making Technology Investments That Matter (ITC Asia 2026)
Matthew Reilly, COO, Asia Pacific at Zurich Insurance, discusses how insurers can make smarter technology investment decisions in an environment shaped by rapid innovation, legacy-system complexity an …
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