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Transforming Insurance with AI: Sumitomo Life’s Journey Toward Personalized, Preventive Care

AI で保険を変革する：住友生命のパーソナライズされた予防医療への取り組み We had the privilege of speaking with Yosuke Fujisawa, AI Officer at Sumitomo Life, about the transformative role of artificial intelligence in the insurance indu …

Core Modernization: The Key to Future-Proofing Insurance Operations

Global IT spending in the insurance industry reached approximately $210 billion in 2023, and it is projected to grow by 9% annually through 2027. Many traditional insurers have reached a critical tech …

How Customer Service is Driving Digital Transformation in Southeast Asia

I have three kids; one is a recent graduate, one is in university right now, and one is starting university soon. Each time, I have had to proactively go out and arrange car insurance for them rather …

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B2B E-Commerce: Turning Credit Risk into a Growth Enabler (ITC Asia 2026)

James Lie, Regional Head of E-Commerce for Asia Pacific at Allianz Trade, explores how trade credit insurance is evolving to support the rapid growth of B2B e-commerce. The discussion highlights how r …

AI vs Human Agents: Who Will Shape the Future of Insurance? (ITC Asia 2026)

Harprem Doowa, CEO and Co-Founder of Eazy Digital, explores the growing debate over the role of AI and human agents in insurance distribution. AI agents can help insurers expand their reach, serve cus …

Project PRISM: Turning Fragmented Data into Smarter Insurance Operations (ITC Asia 2026)

Gordon Ew, Head of Policy Servicing at AIA Shared Services, shares the thinking behind Project PRISM - an integrated data and AI platform designed to address fragmented datasets, manual analytics and …

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